Rock Royalty FAQs
- How do I book my VIP package?
You can go online to www.sonispherefestivals.co.uk and book through the online Rock Royalty booking form, alternatively you can call our VIP hotline on 02073997077, Please note we are not open on weekends. Please leave a message or use the contact pages in the mean time.
- What do I need to book?
You will need to decide which package you want, whether you need a car parking pass and have your credit or debit card details to hand. Please note Gigantic is the official ticket agent that process all our bookings so the money will be debited from your account in that name and if you have any problems regarding the delivery of the tickets or to wish to check a booking you should contact them via customerservices@gigantic.com or on 0115 959 7908 . - How many tickets do the packages include?
Each package details how many people the package is for. Hotel packages include two tickets and are not available for single ticket holders. - When will I get my tickets?
Tickets will be sent out in the month before the event, this is to help prevent re-sale and fraud, if you have not received your tickets one week before the event please contact Gigantic ticket agent on 0115 9…. - Which Night do the Hotel packages apply to?
The 2 night packages are for Saturday and Sunday and the 3 night package are for Friday , Saturday and Sunday. You will be able to check in from 12noon if you arrive on Friday and from 10am if you arrive on Saturday giving you time to get to the festival for the first act. - Can I purchase a locker with my Rock Royalty Package?
Yes, the lockers are situated in the arena and cost £10. You can add this on to any Rock Royalty package if you wish. They are big enough to hold a wallet and phone and have a car style charging socket in them. You can bring your own chargers or purchase them on site. More information is available in the lockers section. - Can I purchase a Rock Royalty ticket as an upgrade on a normal ticket?
If you want to upgrade to a Rock Royalty package then please call the VIP hotline on 02073997077 and we can arrange for this subject to availability. This may involve being refunded for the standard tickets before re-purchasing Rock Royalty. - Is parking included in the price?
YES! The price you see includes everything for the weekend, no add-ons. You will receive an email at a later date asking you to let us know if you are bringing a car. If your party are arriving at different times you will be able to bring more than one vehicle. - Can a child come for free on a Rock Royalty package?
As long as the child will stay within the arranged accommodation then they are entitled to come for free. This means if you book a ready made tent for two the child must sleep within the tent as well as the two people paid for within the package. You will need to bring proof of age with you on the day of arrival and they will be given a wristband at the Rock Royalty reception, they do not need a ticket. Over 12’s are full price. - Is Rock Royalty suitable for special needs customers?
Our packages are designed with comfort and ease in mind and as such are suitable for those with special requirements and we are happy to try and accommodate any specific needs. If you require accessible bathroom facilities then we do recommend camping in the accessible campsite. Please call our dedicated Accessibility hotline and they will be happy to help you book and make sure that Rock Royalty is right for you. We do offer ready made tents and Pod pads in the special needs campsite and purchasing this will be arranged on a case by case basis. All accessibility packages include a free carer option to those with special needs; Within the Rock Royalty campsite this will constitute the Rock Royalty package price minus the price of a standard weekend ticket. - What can I bring onto the Rock Royalty campsite?
The same restrictions apply to the Rock Royalty campsite that applies to the rest of the site. Please refer to the ‘what can I bring’ section on the main information page. - Is the Rock Royalty campsite quiet?
The campsite is generally speaking a bit quieter than the main campsites due to the reduced number of people and its sheltered position. It is still a music festival however and noise is unavoidable. - Can I pay just for the Rock Royalty bar but not camping
Our packages are designed to be a complete festival experience and therefore we only offer access to the bar as part of a package. - Can we drive in and out of the Rock Royalty campsite during the festival?
Yes you will be able to move your car between 8am and 8pm, but we do request that you let a steward know that you wish to move your car if it is parked next to your tent. These precautions are to ensure that safety of all customers in the campsite. Please also respect the 5mph speed limit on the campsite. If you are staying in a hotel there will be a VIP car park and you are welcome to drive in and park up for the day and leave at your convenience. - Can Rock Royalty customers go into normal camping?
Yes, customers are welcome to go and visit their friends in the normal camping field from Thursday at 5pm when Bohemia and the arena opens. You will not however be able to carry alcohol across the arena. If you want to take alcohol to the normal campsite you will have to follow the lit path running around the outside of the arena. Ask a steward if you are unsure where it is. - Can I camp from the Thursday?
Yes all Rock Royalty customers are entitled to early entry. We ask that you let us know what day you intend to arrive when booking so we know how many to expect. If you are unsure do not worry, it is just an useful indication. - Is the Poland offer applicable to Rock Royalty?
Yes you need to apply for a poland ticket using the online form under the ‘buy tickets’ tab. - What if I have questions?
If you have any questions or would like any assistance please don’t hesitate to call our booking line on 02073997077. Alternatively please email sonispherefestivals@kililive.com with your enquiry and a member of our team will be in touch as soon as possible.
